Support
What the Novapure assistant can and cannot answer
The assistant answers questions about the catalog and your orders. It refuses a specific category of question by design, and this explains which and why.
ReadApproved education
Resources for clearer research.
Published articles, catalog documentation, and policy explainers reviewed by Novapure.
Ordering
Shipping, destinations and why an item may be unavailable to you
Eligibility is decided per product and per destination, and it is decided on our side rather than at checkout. Here is what that means in practice.
ReadOrdering
Subscriptions for recurring research supply
How a recurring order works, what you are charged and when, and how to pause or cancel it without contacting anyone.
ReadLaboratory practice
Receiving and storing lyophilized research material
What to do in the first hour after a delivery arrives, and why the answer is about your protocol rather than ours.
ReadCatalog
Strengths, packs and kits: how the catalog is organised
One product can appear as several purchasable options. Understanding how strength and pack format combine makes the shop far easier to navigate.
ReadDocumentation
How to read a certificate of analysis
A certificate of analysis is a record of what was tested, on which batch, by whom. Knowing which parts to check makes it far more useful than a purity percentage.
ReadCatalog
Why some products are visible and others are not
A product moves through draft, review and published before a customer ever sees it — and some stop before the end. Here is what each stage means.
ReadPolicy
What research use only means at Novapure
Every item in the Novapure catalog is supplied for laboratory research. This explains what that phrase commits both of us to, and what it rules out.
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